Terms and Conditions

1. Definitions and Interpretation

• User or you: Any third party that accesses the Website and is not either (i) employed by Capital Stair Services Ltd. and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Capital Stair Services Ltd. and accessing the Website in connection with the provision of such services
• Website: The website that you are currently using, https://capitalstairservices.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions
• Capital Stair Services Ltd., we or us: Capital Stair Services Ltd., a company incorporated in Scotland whose registered office is at Room 202 - Spean, 5 Appin Lane, Edinburgh, EH14 1JL

2. Website Use

By using this Website, you confirm that you are at least 18 years of age or have parental/guardian consent to use our services.

3. Intellectual Property and Acceptable Use

1. All Content included on the Website, unless uploaded by Users, is the property of Capital Stair Services Ltd., our affiliates or other relevant third parties. In these terms and conditions, "Content" means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software.
2. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights.
3. For the purposes of these terms and conditions, any use of extracts from the Website for the purposes of news reporting, education, teaching or research is deemed to be fair dealing.
4. You may view, download for caching purposes only, and print pages, files or other Content from the Website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
5. You must not:
   • republish material from this Website in either print or digital media or documents (including republication on another website)
   • sell, rent or sub-license material from the Website
   • show any material from the Website in public
   • reproduce, duplicate, copy or otherwise exploit material on this Website for a commercial purpose
   • edit or otherwise modify any material on the Website
   • redistribute material from this Website - except for content specifically and expressly made available for redistribution

4. Prohibited Use

You may not use the Website for any of the following purposes:

• in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website
• in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order
• making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner

5. Service Terms

5.1 Acceptance of Terms

By accepting the quote—whether verbally or in writing—and upon Capital Stair Services Ltd (hereafter referred to as "The Company") commencing services, all parties agree to be bound by these Terms of Service.

5.2 Regular Stair Cleaning

The Company will provide regular stair cleaning at the frequency specified in the agreed quote (weekly, fortnightly, or four-weekly). Services include:

• Lifting of all door mats
• Sweeping (or hoovering) of all stairwells, landings including front entrance, back passages, and basement (if applicable)
• Wet mopping
• Dusting of handrails
• Removal of cobwebs within reach

Cleaners will not move large or heavy objects (e.g., bicycles, furniture) and reserve the right not to clean areas affected by bodily fluids, medical or drug-related paraphernalia, or excrement. These issues must be addressed before the scheduled cleaning or arranged as a special service at an additional cost.

A sign-off sheet will be posted at the door entrance notifying residents the cleaning has been completed for that visit.

5.3 Deep Cleaning Services

The Company offers a comprehensive deep cleaning service for tenement buildings, which includes:

• Cobweb removal and dusting of all walls, pipes, doorways, and wall fixtures
• Washing of low-level walls up to two meters high
• Washing and dusting of banisters, railings, and stair strings
• Hoovering all floors and stairways
• Mopping all floors and stairways
• Cleaning of front doors and windows
• Sanitizing all communal hand contact points, including handrails and doorknobs

Important Notes:

• This service does not include machine cleaning of floors, which can be quoted separately if required
• While every effort will be made to achieve the highest standard of cleanliness, The Company does not guarantee the removal of ingrained dirt or stains without specialized equipment
• If any additional cleaning requirements or specifications are not listed above, these must be communicated to The Company in advance. Any such services will need to be agreed upon and quoted separately before commencement of the cleaning

Discount for Regular Cleaning Transition:

• A forty percent (40%) discount is applied if deep cleaning transitions to regular cleaning
• If regular cleaning is canceled within twelve (12) months, the discounted amount will be reclaimed through an invoice

5.4 Access to Property

Keys should be provided to ensure access for cleaning operatives. These will be securely stored and returned upon termination of the agreement. If access is not provided via keys, cleaners will attempt entry via the buzzer system. If unsuccessful, cleaners will make a second attempt. Failure to gain access will result in the service being charged for that week.

5.5 Unplanned Obstructions

If cleaning cannot be completed due to unplanned obstructions (e.g., redecorations, repairs) not notified to The Company at least 48 hours in advance, the service will still be charged for that week. Rescheduling or suspending cleaning without charge is possible with more than 48 hours' notice.

5.6 Payment Terms

Invoices are issued monthly or quarterly as agreed. Payment is due within 30 or 90 days of receipt. Overdue payments beyond 60 days may incur an administration fee of up to £40.

5.7 Complaints

Complaints should be reported within 24 hours of service completion due to the nature of communal spaces. The Company aims to address and resolve complaints within 48 hours.

5.8 Invoicing Options

Option A: Invoices are sent to the lead resident managing the tenement's maintenance account.

Option B: Individual invoices are sent to each flat, divided equally plus an admin fee to cover the cost of setting up and administering separate accounts for each flat.

5.9 Non-Participating Flats and Service Allocation

a. Owner Responsibilities under the Tenement Management Scheme

Under the Tenement Management Scheme (Scotland), all property owners in a tenement are jointly responsible for maintaining and cleaning the communal areas of the building, including stairwells, handrails, and communal spaces. Non-participation in the cleaning service does not exempt owners from their legal obligations. Owners who opt out must ensure alternative arrangements are made to uphold the cleanliness and safety of communal areas. Failure to maintain these shared spaces may lead to disputes with other owners or potential enforcement actions under relevant regulations.

b. Majority Participation Requirement

The Company will continue communal cleaning services as long as the majority of flats in the building contribute to the cleaning service costs. Flats that do not contribute will not receive cleaning services, and visits will not be made on their behalf.

c. Service Schedule

A cleaning schedule will be issued to all flats, indicating the specific flats on whose behalf visits will be made. The schedule will clearly outline the dates of cleaning visits and specify which flats are covered under the service agreement.

d. Handling Non-Participating Flats

Non-participating flats may make their own alternative cleaning arrangements during their scheduled turn. The Company will not be responsible for coordinating or enforcing cleaning services for non-participating flats.

e. Transition for New Occupants

When a flat previously under agreement changes occupancy, The Company will send a letter addressed to "The Occupier" outlining the terms of service and the first invoice for the period. The flat will remain part of the cleaning schedule unless the new occupants notify The Company of their decision to opt out.

f. Service Adjustments

The frequency of cleaning visits (weekly, fortnightly, or monthly) will be based on the agreement of the majority of participating flats. If a participating flat cancels their service mid-term, the cleaning schedule will be adjusted accordingly, with affected visits omitted.

5.10 Insurance and Liability

1. We maintain comprehensive public liability insurance (£1,000,000) and employers liability insurance (£10,000,000) as evidenced by our current certificate of insurance.
2. Our liability for cleaning services is limited to re-cleaning or refunding the cost of the specific service.
3. We are not liable for pre-existing damage or for damage caused by factors beyond our reasonable control.

6. Privacy Policy and Cookies Policy

Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the following: Privacy Policy.

7. Availability of the Website and Disclaimers

1. Any online facilities, tools, services or information that Capital Stair Services Ltd. makes available through the Website are provided "as is" and on an "as available" basis. We give no warranty that such facilities, tools, services or information will be free of defects and/or faults.
2. We make no warranties of any kind concerning the Website.
3. We disclaim any liability or responsibility for the accuracy or completeness of the Content on the Website. Users should take appropriate legal advice before entering into any commitment.

8. Limitation of Liability

1. Capital Stair Services Ltd. will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our Website, whether arising in tort, contract, or otherwise.
2. Capital Stair Services Ltd. will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.
3. Capital Stair Services Ltd. will not be liable for any loss or damage arising from your failure to comply with these terms.

9. Indemnity

You agree to indemnify, defend and hold harmless Capital Stair Services Ltd., its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs arising from your use of the Website, your breach of the terms and conditions, or your infringement of any intellectual property or other right of any person or entity.

10. Variation

Capital Stair Services Ltd. shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of this Website.

11. Invalidity

If any part of the terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the terms and conditions will not be affected.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Scotland and you can bring legal proceedings in the Scottish courts. If you live in one of the countries of the European Union, you can also bring legal proceedings in the local courts of your country.

13. Contact Information

Capital Stair Services Ltd.
Company Registration Number: SC623572
VAT Number: GB 348582073
Registered Address: Room 202 - Spean, 5 Appin Lane, Edinburgh, EH14 1JL
Email: info@capitalstairservices.co.uk
Phone: +44 131 202 4095